Terms of service
The terms of service of Dubai Chocolates for your order: returns, damaged or incorrect deliveries and how we solve them quickly for you.
Return policy
Because chocolate is a delicate fresh product, we can only accept returns under specific conditions. Your satisfaction, however, always comes first.
✔ Damaged or wrong delivery?
Did your chocolate arrive damaged, or did you receive the wrong product? Then contact us within 48 hours of receipt. Please send a photo of the problem right away and we'll quickly arrange a suitable solution (such as a replacement or a refund).
✔ Not happy?
We aim for 100% satisfaction! Do you have another complaint about your order? Let us know within 48 hours of receipt and we'll look for a solution together.
✔ Return conditions
For reasons of hygiene and food safety, opened packaging unfortunately can't be returned. Only packaging that is still fully sealed and unopened can be sent back.
Want to request a return? Contact us at info@dubaichocolates.nl and we'll be happy to help.